Support

Questions, problems, or anything about your account. A real person reads these.

We aim to reply within a few days. If it is about a specific problem in the app, it helps to include what you were doing when it happened and roughly when.

Managing your subscription

Zyptova Premium is billed either through Apple or through our website, depending on where you subscribed.

If you subscribed on iPhone, manage or cancel it in the Settings app: tap your name, then Subscriptions, then Zyptova. Apple handles the billing, so cancellations and refunds go through them.

If you subscribed on the website, open the app, go to the You tab and use the subscription options there.

Cancelling stops the renewal. You keep Premium until the end of the period you have already paid for, and your account and everything in it stays afterwards on the free plan.

Exporting your data

Everything you log is yours. You can export it from the You tab in the app, on the free plan as well as Premium.

Deleting your account

You can delete your account and all of its data from the You tab in the app. It is permanent, and it removes your check-ins, food and dose logs, conversations with Aria and your profile. If you cannot get into the app, email us from the address on the account and we will do it for you.

A note on what Zyptova is

Zyptova is a companion app, not a medical service. Aria is an AI assistant and does not give medical advice, diagnose anything, or replace your prescriber. Talk to your doctor or pharmacist about anything to do with your dose, your medication or your symptoms. If you think you are having a medical emergency, call your local emergency number.

Privacy

What we collect and why is set out in the Privacy Policy, and the rules of using the app are in the Terms of Service.